entrust IT Ltd Status - Incident history https://status.entrustit.co.uk entrust IT Ltd Tue, 18 Nov 2025 07:50:00 +0000 Data Centre Connectivity Interrupted - DC04 Type: Incident Duration: 2 hours and 11 minutes Affected Components: Cloud Desktops, Managed Hosting Nov 18, 09:46:16 GMT+0 - Monitoring - We are seeing indications that the data centre provider's network connectivity is returning to service. We are continuing to monitor assess stability and/or residual impacts. Nov 18, 10:00:57 GMT+0 - Resolved - This incident has been resolved, we will continue to monitor to confirm stability. Nov 18, 07:50:00 GMT+0 - Investigating - We are currently investigating an incident that has led to loss of connectivity to one of our data centres. Further updates will follow shortly. Nov 18, 08:35:17 GMT+0 - Identified - Investigations are indicating an upstream loss of network connectivity within the data centre providers network, making the entrustIT services hosted from DC04 inaccessible to clients/users. We are seeking confirming from the data centre provider. Nov 18, 08:37:03 GMT+0 - Identified - The data centre provider is reporting a loss of connectivity to one or more of their data centres and is investigating the issue with urgency. We are continue to monitor for updates from them and/or improvements in accessibility. The next update will be in 15 minutes. Nov 18, 08:46:20 GMT+0 - Identified - We are currently waiting to hear from the data centre provider for progress on a confirmed outage on the connectivity to the DC04 data centre. Nov 18, 09:17:39 GMT+0 - Identified - We are continuing to wait for an update from the data centre provider on the network connectivity issue they have confirmed is affecting connectivity to this data centre. Next update is due at 09:45\. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>09:46:16</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing indications that the data centre provider's network connectivity is returning to service. We are continuing to monitor assess stability and/or residual impacts. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>10:00:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, we will continue to monitor to confirm stability. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>07:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident that has led to loss of connectivity to one of our data centres. Further updates will follow shortly. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>08:35:17</var> GMT+0</small><br><strong>Identified</strong> - Investigations are indicating an upstream loss of network connectivity within the data centre providers network, making the entrustIT services hosted from DC04 inaccessible to clients/users. We are seeking confirming from the data centre provider. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>08:37:03</var> GMT+0</small><br><strong>Identified</strong> - The data centre provider is reporting a loss of connectivity to one or more of their data centres and is investigating the issue with urgency. We are continue to monitor for updates from them and/or improvements in accessibility. The next update will be in 15 minutes. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>08:46:20</var> GMT+0</small><br><strong>Identified</strong> - We are currently waiting to hear from the data centre provider for progress on a confirmed outage on the connectivity to the DC04 data centre. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>09:17:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to wait for an update from the data centre provider on the network connectivity issue they have confirmed is affecting connectivity to this data centre. Next update is due at 09:45\. .</p> ]]> Tue, 18 Nov 2025 07:50:00 +0000 https://status.entrustit.co.uk/incident/cmi4bf73i01wok0uf1wf8fwtw https://status.entrustit.co.uk/incident/cmi4bf73i01wok0uf1wf8fwtw filterIT Service - Delivery Delayed on Some Messages Type: Incident Duration: 8 hours and 46 minutes Affected Components: Email Filtering (filterIT) Jul 1, 12:13:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 1, 14:13:00 GMT+0 - Identified - We've identified the cause of the degraded performance. Jul 1, 15:13:00 GMT+0 - Monitoring - A workaround has been applied improve responsiveness, and work is advanced with a repair with the underlying issue. Jul 1, 15:53:04 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Jul 1, 20:59:03 GMT+0 - Resolved - This incident was resolved by the earlier fix. Type: Incident

Duration: 8 hours and 46 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>12:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>14:13:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the degraded performance. .</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:13:00</var> GMT+0</small><br><strong>Monitoring</strong> - A workaround has been applied improve responsiveness, and work is advanced with a repair with the underlying issue. .</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:53:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>20:59:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident was resolved by the earlier fix. .</p> ]]> Mon, 1 Jul 2024 12:13:00 +0000 https://status.entrustit.co.uk/incident/cly35q5ml46748bdoiz5f22b7e https://status.entrustit.co.uk/incident/cly35q5ml46748bdoiz5f22b7e Gateway Outage Type: Incident Duration: 6 hours and 9 minutes Affected Components: Cloud Desktops, Ticketing, Phones, Monitoring, KPI Dashboard (Brightgauge), Remote Support (Screenconnect), Email Filtering (filterIT), Offsite Backup (backupIT) Jun 20, 14:35:00 GMT+0 - Resolved - This incident has been resolved. Jun 20, 08:26:00 GMT+0 - Investigating - Access to new Cloud Desktop sessions, or reconnections to existing ones, is not succeeding. We are investigating. Jun 20, 13:00:00 GMT+0 - Identified - We have identified the source of the fault and are continuing to work on a fix for this incident. Type: Incident

Duration: 6 hours and 9 minutes

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>14:35:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>08:26:00</var> GMT+0</small><br><strong>Investigating</strong> - Access to new Cloud Desktop sessions, or reconnections to existing ones, is not succeeding. We are investigating. .</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the source of the fault and are continuing to work on a fix for this incident..</p> ]]> Thu, 20 Jun 2024 08:26:00 +0000 https://status.entrustit.co.uk/incident/clxoc9x4430710bhofc7kj76ik https://status.entrustit.co.uk/incident/clxoc9x4430710bhofc7kj76ik