tag:status.entrustit.co.uk,2005:/history entrust IT Ltd Status - Incident history 2025-11-18T07:50:00.000+00:00 entrust IT Ltd tag:status.entrustit.co.uk,2005:Incident/cmi4bf73i01wok0uf1wf8fwtw 2025-11-18T07:50:00.000+00:00 2025-11-18T09:46:16.459+00:00 Data Centre Connectivity Interrupted - DC04 Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: Cloud Desktops, Managed Hosting

Nov 18, 09:46:16 GMT+0
Monitoring - We are seeing indications that the data centre provider's network connectivity is returning to service. We are continuing to monitor assess stability and/or residual impacts. .

Nov 18, 10:00:57 GMT+0
Resolved - This incident has been resolved, we will continue to monitor to confirm stability. .

Nov 18, 07:50:00 GMT+0
Investigating - We are currently investigating an incident that has led to loss of connectivity to one of our data centres. Further updates will follow shortly. .

Nov 18, 08:35:17 GMT+0
Identified - Investigations are indicating an upstream loss of network connectivity within the data centre providers network, making the entrustIT services hosted from DC04 inaccessible to clients/users. We are seeking confirming from the data centre provider. .

Nov 18, 08:37:03 GMT+0
Identified - The data centre provider is reporting a loss of connectivity to one or more of their data centres and is investigating the issue with urgency. We are continue to monitor for updates from them and/or improvements in accessibility. The next update will be in 15 minutes. .

Nov 18, 08:46:20 GMT+0
Identified - We are currently waiting to hear from the data centre provider for progress on a confirmed outage on the connectivity to the DC04 data centre. .

Nov 18, 09:17:39 GMT+0
Identified - We are continuing to wait for an update from the data centre provider on the network connectivity issue they have confirmed is affecting connectivity to this data centre. Next update is due at 09:45\. .

]]> tag:status.entrustit.co.uk,2005:Incident/cly35q5ml46748bdoiz5f22b7e 2024-07-01T12:13:00.000+00:00 2024-07-01T12:13:00.000+00:00 filterIT Service - Delivery Delayed on Some Messages Type: Incident

Duration: 8 hours and 46 minutes

Affected Components: Email Filtering (filterIT)

Jul 1, 12:13:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 1, 14:13:00 GMT+0
Identified - We've identified the cause of the degraded performance. .

Jul 1, 15:13:00 GMT+0
Monitoring - A workaround has been applied improve responsiveness, and work is advanced with a repair with the underlying issue. .

Jul 1, 15:53:04 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result..

Jul 1, 20:59:03 GMT+0
Resolved - This incident was resolved by the earlier fix. .

]]> tag:status.entrustit.co.uk,2005:Incident/clxoc9x4430710bhofc7kj76ik 2024-06-20T08:26:00.000+00:00 2024-06-20T14:35:00.000+00:00 Gateway Outage Type: Incident

Duration: 6 hours and 9 minutes

Affected Components: Cloud Desktops, Ticketing, Phones, Monitoring, KPI Dashboard (Brightgauge), Remote Support (Screenconnect), Email Filtering (filterIT), Offsite Backup (backupIT)

Jun 20, 14:35:00 GMT+0
Resolved - This incident has been resolved..

Jun 20, 08:26:00 GMT+0
Investigating - Access to new Cloud Desktop sessions, or reconnections to existing ones, is not succeeding. We are investigating. .

Jun 20, 13:00:00 GMT+0
Identified - We have identified the source of the fault and are continuing to work on a fix for this incident..

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