entrust IT Ltd - Gateway Outage – Incident details

All systems operational

Gateway Outage

Resolved
Partial outage
Started about 2 years agoLasted about 6 hours

Affected

Cloud Desktops

Partial outage from 8:26 AM to 2:35 PM

Ticketing

Operational from 8:26 AM to 2:35 PM

Phones

Operational from 8:26 AM to 2:35 PM

Monitoring

Operational from 8:26 AM to 2:35 PM

KPI Dashboard (Brightgauge)

Operational from 8:26 AM to 2:35 PM

Remote Support (Screenconnect)

Operational from 8:26 AM to 2:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified the source of the fault and are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Access to new Cloud Desktop sessions, or reconnections to existing ones, is not succeeding. We are investigating.